This course is designed to provide a strong overview of important  management consulting skills for a wide range of professionals looking to leverage their knowledge and experience. The course will cover the essential skills required for a successful career in management consulting, including problem-solving, client management, communication, and project management. 

 

The course will be delivered through a mix of content, case studies, and group exercises which participants can complete online at their own pace. Personalised feedback and support is also provided.

 

Course Objectives:

 

At the end of the course, participants will be able to:

 

1. Fully understand the role of a management consultant and the consulting process

2. Develop analytical and problem-solving skills required for consulting

3. Learn client management techniques to build and maintain successful client relationships

4. Develop effective communication skills for presentations, reports, and client meetings

5. Apply project management techniques to deliver successful consulting projects

 

About The Presenter

 

Tony Hall is a former EY management consultant, Accountant, CEO, Associate Professor Of Management Consulting At Bond University and has built a multi-faceted management consulting business over the past 25 years. He is an author, trainer and conference presenter.

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Course Outline:

 

Week 1: Introduction to Management Consulting

 

• Overview of the consulting industry and types of consulting firms

• Consulting process and project lifecycle

• Consulting frameworks and methodologies

• Understanding the client's business and industry

 

Week 2: Problem-Solving and Analytical Skills

 

• Problem-solving techniques and approaches

• Developing a problem-solving mindset

• Data analysis and interpretation

• Root cause analysis and hypothesis development

• Developing recommendations and solutions

 

Week 3: Client Management

 

• Building and maintaining successful client relationships

• Understanding client needs and expectations

• Managing client expectations and perceptions

• Communicating with clients effectively

• Managing difficult clients and situations

 

Week 4: Communication Skills

 

• Effective communication techniques for consulting

• Presentations and public speaking

• Report writing and documentation

• Client communication and management

• Negotiation and persuasion

 

Week 5: Project Management

 

• Project planning and scheduling

• Scope and risk management

• Project team management

• Change management and stakeholder management

• Project delivery and closure

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Week 6: Case Studies and Exercises

 

• Applying consulting skills to real-life case studies

• Real world exercises to develop teamwork and collaboration

• Role-playing exercises to practice client management and communication skills

 

Recommended Resources

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"Flawless Consulting" by Peter Block: This book is a comprehensive guide to consulting, covering everything from the initial client engagement to the final delivery of the project. It emphasizes the importance of building strong relationships with clients, effective communication, and developing a clear understanding of the client's needs and goals.

 

"The Trusted Advisor" by David H. Maister, Charles H. Green, and Robert M. Galford: This book is a guide to building strong, long-lasting relationships with clients based on trust and credibility. It offers practical advice on developing your consulting skills, building relationships, and managing difficult client situations. The authors emphasize the importance of putting the client's interests first and developing a deep understanding of their business.

 

"Million Dollar Consulting" by Alan Weiss, aimed at consultants who want to build a successful and profitable consulting practice. The book provides a step-by-step guide for building a consulting business, starting with identifying your expertise, defining your value proposition, and setting fees.

 

Weiss emphasizes the importance of positioning yourself as an expert in your field and differentiating yourself from competitors. He provides guidance on how to attract and retain clients, including how to build relationships, sell your services, and deliver high-quality work.

 

The book also covers topics such as marketing, branding, and networking, as well as managing client relationships and dealing with difficult clients. Additionally, Weiss provides insights on how to manage your time effectively, set boundaries, and develop a strong mindset for success.

 

(Additional video and in-person resources are also made available.)

 

Assessment and Evaluation:

 

The course will be evaluated through multiple choice questions, individual and real world assignments, practical case studies, and a final project. Participants will be assessed based on their understanding and application of management consulting skills covered in the course. Feedback will be provided throughout the course to help participants improve their skills and performance. 

 

A final Certificate Of Completion is awarded to all participants who complete the course which is low cost and highly practical.