Entries by Tony Hall

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Unsigned Business Terms Leaving Agencies Exposed

From Shortlist – November 2019 Unsigned business terms leaving agencies exposed CV “flicking” and presenting candidates to clients without signed terms of business continues to expose recruitment businesses to significant risk of disputes, a legal advisor says. Clients generally don’t sign terms of business, which is a key pain point for recruiters when they’re aiming […]

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John Plummer Snr, The Grandfather Of Australian Recruitment

Last week we learned of the passing of one of the Australian recruitment industry’s founding fathers, the affable and highly successful John Plummer Snr. John started Centacom in 1960 which became the largest agency in Australian and was eventually purchased by Adecco in 1998. John mentored and supported many recruiters who went on to launch […]

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Consultant performance measured by flawed metric

  From Shortlist Agency leadership, Industry news & market intelligence, Managing recruiters Many recruitment leaders are still measuring consultants’ performance based on billings and ignoring more valid metrics, according an industry advisor. “Billing benchmarks don’t really tell you a lot, it’s really activity benchmarks that lead to making a placement that are most valuable,” says […]

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TOP 10 Benefits Of Business Planning

A practical Business Plan with goals, milestones and actions is critical to the successful growth and improvement of an industry leading recruitment agency. Create and communicate clear short, medium and long-term goals Proven probability of increased success Enjoy clarity from a succinct plan Maximise short term profitability Build long term business value Improve current business […]

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TOP 10 Actions To Prepare For A Downturn

Nobody knows when the next recession will strike but the actions required to prepare for a possible downturn will also improve current profit and performance. 1.   Create and communicate clear short, medium and long-term business plans 2.   Minimise high discretionary spending 3.   Reduce low return fixed costs 4.   Increase client care and cement long-term relationships […]

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Creating A World Class Candidate Experience Captain’s Table Forum

Recruiters’ fear of transparency blocking real-time engagement Shortlist Thursday 25 July 2019 Recruiters now have the ability to give applicants and candidates real-time updates in the vein of Uber and other platforms, but many are shunning this option out of fear of transparency, says JobAdder CEO Brett Iredale. “Why aren’t we transparent with jobseekers? Why […]

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Employers increasing uptake of offshoring model

From Shortlist Industry news & market intelligence, In-house recruitment Australian employers are overcoming misgivings about offshoring and are moving towards solutions that include a mix of talent models, says the head of Alexander Mann Solutions APAC. “From a trending viewpoint, looking at Australia three or four years ago versus Australia today, we’re pushing hard this […]


Legal Pitfalls

From Shortlist reporting on Captain’s Table – 5 Legal Pitfalls Inadequate and inarticulate terms of business are the chief source of disputes and disagreements with clients, according to a legal advisor. It may “seem pretty basic”, but the actual terms of business – what recruiters do and get paid for – are not articulated very […]

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10 Questions To Determine The Health Of Recruitment Businesses

An industry advisor has developed a new checklist to help agency leaders assess their business’s performance and highlight early warning signs of distress. From Shortlist March 2019 Navigator Consulting MD Tony Hall created the 10-question survey to help leaders identify specific areas where there is room for improvement, and recognise potential problems early. With sustained […]

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Technology hype blinds leaders to marketing Return On Investment

Technology hype blinds leaders to marketing ROI From Shortlist Recruitment leaders are wasting too much money and effort on marketing that doesn’t align with their business fundamentals, often blindly following trends that deliver little or no return on investment, according to an industry advisor. “Technology is a really easy way to get caught up in […]