- Ensure you have a well planned call objective
- Speak slowly and clearly - make a good impression in the first few seconds
- Get to the point politely, sound positive and enthusiastic
- Smile while talking for a friendlier tone
- Vary the tone of your voice and avoid sounding like a telesales person
- Stand up if you need to sound more confident
- Don't leave more than one message
- If you can't get through, ask for the best time to call
- Make sure you summarise the call outcome and the agreed next steps
- Always hang up after the other person so the phone doesn't click in their ear.
